English-Speaking Customer Service Agent - Call Center (Bali-Based)

Join Concentrix, a global leader in customer experience solutions, as an English-Speaking Customer Service Agent in our dynamic Bali-based call center. This is your opportunity to deliver exceptional service to international clients in the thriving Online Travel and Tourism industry. Located in the heart of Bali, our call center is a vibrant hub where you'll interact with travelers from around the world, helping them plan their dream vacations.

As a Customer Service Agent, you'll be the first point of contact for our clients, ensuring their queries are resolved efficiently and their experience is memorable. Using tools like Concentrix's proprietary CRM system and Microsoft Teams, you'll handle inbound and outbound calls with professionalism and a smile. With a team of dedicated colleagues, you'll work in a supportive environment that values your contributions.

If you're passionate about customer service, fluent in English, and eager to make a difference in the travel industry, this role is for you. Join us in Concentrix and be part of a team that's shaping the future of customer experience in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from international clients with professionalism and efficiency.
• Resolve customer queries related to travel bookings, itineraries, and other travel-related services.
• Use Concentrix's proprietary CRM system to manage customer interactions and track service requests.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Adhere to service level agreements (SLAs) and quality standards.
• Maintain accurate and up-to-date records of customer interactions.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Fluent in English, both spoken and written.
• At least 1 year of experience in customer service, preferably in the travel or tourism industry.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Basic understanding of travel industry terminology and processes.
• Proficiency in using CRM systems and other customer service tools.
• Willingness to work in a dynamic and fast-paced environment.
• Ability to multitask and prioritize work effectively.

🛠️ Keahlian

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